Terms of Service

1. Agreement

These terms describe the agreement between you and Phelion for use of the Phelion web application. By creating an account or using the service you accept them. If you use Phelion for a business, you confirm you are authorized to accept these terms for that business.

2. What Phelion provides

Phelion is a software tool that drafts business policy documents and client messages from the settings you provide, and provides internal tools for tracking appointments, waitlists, and recovered appointment value.

Phelion is not a law firm, does not provide legal advice, does not act as a booking or payment processor for your own clients, and does not send messages to your clients on your behalf.

3. Your account and workspace

You are responsible for the accuracy of the information you enter, for keeping your credentials secure, and for the actions of anyone you invite to your workspace.

Each workspace belongs to one business. You must not use a workspace to store or process data for a business you are not authorized to represent.

4. Acceptable use

You may not use Phelion to create content that is unlawful, deceptive, harassing, or that misrepresents a legal obligation. You may not attempt to access another customer's workspace, bypass entitlement checks, or interfere with the service.

Where applicable consumer protection, privacy, or communications laws restrict your messages or policies, complying with them remains your responsibility.

5. Plans, billing, and credits

Paid plans and credit packs are sold and processed by Whop. Whop is the merchant of record for those purchases and manages your payment method. Phelion records plan status, credit balances, and verified membership identifiers only.

Subscription plans renew automatically each billing cycle until canceled through Whop. One completed AI generation consumes one credit. Failed generations do not consume a credit. Editing, viewing, copying saved content, and downloading an existing document do not consume credits.

Subscription credits are allocated once per verified billing cycle. Purchased one-time credits are tracked separately and do not expire by default.

6. Cancellation and refunds

You may cancel a subscription at any time through Whop. Access continues through the end of the period Whop reports as paid, after which premium generation stops. Your documents remain stored.

Refund eligibility for purchases is governed by Whop's policies and applicable law. Where a one-time credit purchase is refunded, unused credits from that purchase are revoked; already-consumed credits are recorded and flagged for review.

7. AI-generated content

Generated documents and messages are drafts produced by an automated system from the information you supply. They may contain errors, may not reflect your actual practice, and must be reviewed by you before use with a client.

Phelion does not guarantee that any policy is legally enforceable or compliant with the law of any jurisdiction. See the AI and Legal Disclaimer.

8. Availability and changes

The service is provided on an as-available basis. Features may change, and third-party dependencies such as payment or AI providers may experience outages. Where a generation fails, the associated credit is returned.

9. Limitation of liability

To the maximum extent permitted by law, Phelion is not liable for indirect, incidental, or consequential damages, or for lost profits, lost appointments, or client disputes arising from documents or messages you choose to use. Total liability for any claim is limited to the amount you paid Phelion in the three months before the claim.

10. Termination

You may stop using Phelion at any time and request account deletion. We may suspend or terminate access for material breach of these terms, for non-payment, or where required by law. Billing records may be retained as required for accounting and dispute purposes.

11. Contact

Questions about these terms can be submitted through the Contact page of the application.